Frequently Asked Questions (FAQ)
1. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it in its original condition for a full refund or exchange. Please make sure items are unworn, unwashed, and have all original tags attached.
2. Do you offer international shipping?
Currently, we only ship within the United States. We are exploring options for international shipping and will update our customers when it becomes available.
3. How can I contact customer support?
You can reach our customer support team via email at admin@eeclth.com. Our team is available Monday to Friday, 9 AM - 5 PM].
4. What payment methods do you accept?
We accept several payment methods including:
- Major credit cards (Visa, MasterCard, American Express)
- PayPal
- Other secure payment options available at checkout
5. When will my order be processed?
Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
6. What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of receiving your order at admin@eeclth.com. We will arrange for a replacement or refund at no additional cost.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes or cancellations if your order has not yet been processed.
8. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website. They make a perfect gift for anyone who loves fashion!
9. How do I care for my clothing?
To maintain your clothing, please follow the care instructions included with each item. Generally, we recommend gentle washing in cold water and air drying to preserve fabric quality.
10. Are your products ethically sourced?
Yes, we are committed to ethical sourcing and sustainability. We work with suppliers who adhere to responsible practices and prioritize the welfare of their workers.
11. How do I choose the right size?
We provide a comprehensive sizing chart on our website to help you select the perfect fit. If you have specific sizing questions, feel free to contact our customer support team for personalized assistance.
12. Do you have a loyalty program?
Yes, we have a loyalty program! Customers earn points for every purchase, which can be redeemed for discounts on future orders. Sign up on our website to start earning rewards!
13. What if an item is out of stock?
If an item is out of stock, you can sign up for a restock notification on the product page. We will email you as soon as the item becomes available again.
14. Can I return sale items?
Sale items can be returned within the same 30-day return window, provided they are in original condition. Please check individual item listings for specific return eligibility.
15. How can I find out about new arrivals and promotions?
To stay updated on the latest arrivals and promotions, sign up for our newsletter on our website and follow us on social media platforms.
16. Do you offer personal styling advice?
Yes! Our customer support team is happy to provide styling tips and suggestions. Feel free to reach out with any questions about putting together the perfect outfit.